Returns
Our return policy is 30 days. If 30 days have gone by since your purchase was received, unfortunately we can’t offer you a refund or exchange. Gift cards are not eligible for returns.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, please contact us at hello@deuxmoons for instructions on returning your item. We do not refund shipping costs.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and within two days, a credit will automatically be applied to your credit card or original method of payment. It may take longer for the return to show up in your account.

Exchanges
We will replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@deuxmoons.com and we will provide shipping details and a shipping label.

If you are shipping an item over $75, please consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.